See below to find an answer to commonly asked questions.
Your current provider isn’t telling you everything. One of our values over our competitors is that we track time in detailed logs and represent our services coordinated with how much time you’ve purchased on your project. Every project is based on a time estimate. With our time logs, we can tell you exactly who worked on your account, what they exactly did…and when they did it. We are accountable to your budget and our time. Our competitors won’t have such a detailed story of what happened last week.
We are less expensive than the big boys, and competitive with the rest, without sacrificing quality since we’re really good at what we do. However, we don’t don’t sell outcomes…we sell our time. This is different than any agency we’ve met. When you have a project we make an estimate on the amount of time needed for the project using our experience, and make our estimated rated on how much time it would take to achieve your goal. Once we get to 80% of the project time allotment, meaning 20% away from the estimated time, we start pushing communication based on this urgency to finish. If we get to the end of the time and the project isn’t complete, our communication and accountability helps determine how much additional time may be needed.
Yes, we offer payment plans for all of our Digital Services that we offer, working with each of our clients to help them develop a payment plan that works for them and their business. Each of our Web Hosting & Care Plans come in either a Monthly or Yearly subscription-based payment plans as well.
Communication is key. In our feedback from past clients, we learned that communicating what we have done, when it was done, and by who it was done by was far more important than a call from a “manager”. Our Project Management System allows you see what has been done on the same day it was done and by who, including what time it was done and integrates with our Support Desk System. No one needs to suffer from scheduled meeting narratives that aren’t specific in detail or explain what has been done. We over-communicate and some clients turn it down.
In most cases…Yes. However, when we build new websites, they are pre-configured and ready for Digital Marketing purposes. On-Page SEO (Search Engine Optimization) is a particular approach to the coding and work on the backend of the website, and may be included in your website design. If you have a Wix, Squarespace, Shopify, or a website on another platform, you don’t always have the full-control like what you’d have on a WordPress website. On WordPress, we can modify 99% of everything on the page(s) while these other platforms only provide “spaces” to add content. The good news is we offer Migrations to WordPress at an affordable cost.
Chances are, your current provider isn’t telling you everything. One of our values over our competitors is that we track time in detailed logs and represent our services coordinated with how much time you’ve purchased on your project. Every project is based on a time estimate. With our time logs, we can tell you exactly who worked on your account, what they exactly did…and when they did it. We are accountable to your budget and our time. Our competitors won’t have such a detailed story of what happened last week.
As each website is unique in its own specific size, requirements, and complexity, there are many variables that can determine a timeline, however from experience most small web projects take approximately 4 to 8 weeks to complete, with medium projects potentially taking 8-12, and large projects taking 10 – 20 weeks. To get an accurate estimate, fill out our Request an Estimate Form to find out more.
Yes, we can provide you login access to make updates and changes on your end, or you can have us make the changes for you. Simply submit a Support Request Here, or email a message to “[email protected]” with your support request for updates and changes. If you have a Website Care Plan, the change may be covered with your Hour(s) of Monthly Care. If you do not have a Website Care Plan, a fee may apply. Please review our Support, Update, and Change Request Policy Here for more details as we do have a few restrictions when it does come to making your own changes – if you break it you pay for it.
We work together to build your website, online presence, and brand. We want to host it on our servers, too. Would you put a Porsche engine inside a Ford station wagon? We offer Web Hosting & Care Plans so we can help control the environment that your business website is delivered on. You can have a great website but if your web hosting servers are mediocre, then your web presence will suffer.
Most of the time you will not be bothered with any small issues. We will resolve any issues promptly if, and when they occur. There are times where we will alert you to an issue if it requires further decision on your part, or has the potential to impact your sales.
Our Guarantee is very simple. If we build your website then we guarantee that your website will run faster and smoother on our Web Hosting than on a standard basic web hosting plans from other providers, otherwise we will give you a free year of Web Hosting (while we get our act together).
Your current provider isn’t telling you everything. One of our values over our competitors is that we track time in detailed logs and represent our services coordinated with how much time you’ve purchased on your project. Every project is based on a time estimate. With our time logs, we can tell you exactly who worked on your account, what they exactly did…and when they did it. We are accountable to your budget and our time. Our competitors won’t have such a detailed story of what happened last week.
Yes, we can provide you login access to make updates and changes on your end, or you can have us make the changes for you. Simply submit a Support Request Here, or email a message to “[email protected]” with your support request for updates and changes. If you have a Website Care Plan, the change may be covered with your Hour(s) of Monthly Care. If you do not have a Website Care Plan, a fee may apply. Please review our Support, Update, and Change Request Policy Here for more details.
Yes. We work with nonprofits, freelancers, startups, small-, medium-, and large businesses. Our partnerships are built on trust and we want to work with clients who know their business and respect that we know ours.
Yes, you do! At the end of the project, once all payments have been made for the web project, all property belongs to you, and is provided upon request. If you decide at any time to migrate to a new web host, you are free to go without any lock-ins or withholdings. Just make sure your web hosting and projects are paid- up-to-date and you are good to go!
As we strive to offer affordable web design services to each of our clients, and not all clients need them. We offer stock photography as an addon to any of our website design that we offer. If you need them, we can add them.
We offer content writing as an addon service to any of our web projects as not all clients need content writing. However, if you need help writing content, we can sure help you out where needed.
Yes. All of our websites are completely mobile responsive, where they automatically adjust to the type of device your visitor is using whether it is a Desktop, Laptop, Tablet, or Mobile Phone.
Each of our web solutions are customized to our clients needs and budget. With all of our web designs we offer On-Page SEO as an addon service.
Managed web hosting is the use of our services to host, maintain, and keep your website updated, secure, and running optimally on the web. An unmanaged web hosting service (typically what most cheap web hosting services are), is merely the location of your website on a web server, where then you and your team manage everything on the website and server yourself.
Yes. However, it is only for initial website design and development projects where we use a Website Service Agreement (WSA). This agreement outlines all of the services we will be providing with the details and expectations of both parties to ensure that the website project and scope of work are clearly defined to ensure that everything that was discussed and agreed upon is in writing to make sure everyone is accountable for their own part in the project.
Yes, we offer Website Care Plans for any sites that we did not create. However, we may ask you to resolve any issues with your website before we can onboard you onto our Website Care Plan services, for example, if your website was hacked, has malware, or many broken elements, you would be required to pay for a Website Cleanup and any maintenance work to bring it up to par, before a Website Care Plan is put into place to help manage and take care of your website. This is done to ensure quality services are being provided for all of our clients, as a typical Website Cleanup or Malware Removal can easily take anywhere from 4-8+ hours of time to resolve many such issues.
When you sign up for one of our Website Care Plans or online Digital Services, you will enroll through our website and pay via a Subscription service with your credit card, debit card, or through ACH Bank payments. These payment methods will be automatically charged on the same day each month for your services. If you sign up in the middle of the month, your first charge is prorated to only charge for the remainder of the month. For all other payments we invoice through Stripe.